E-Commerce Solutions
Scale your online retail operations with flexible customer support and back-office solutions
40%
Cost Reduction
< 2min
Response Time
95%
CSAT Score
24/7
Coverage
Industry Challenges
We Understand Your Challenges
The e-commerce industry faces unique operational challenges. Our specialized teams are trained to handle the specific needs of your sector.
Our Solutions
How We Help E-Commerce
Customer Support
Omnichannel support for pre-sale and post-sale inquiries across chat, email, phone, and social media.
Order Management
End-to-end order processing, tracking updates, and delivery coordination.
Returns Processing
Efficient handling of returns, refunds, exchanges, and dispute resolution.
Seasonal Scaling
Rapid team expansion during Black Friday, holidays, and flash sales.
Real Results
Use Cases & Success Stories
See how we've helped e-commerce companies achieve measurable results.
Peak Season Support
Handle 3-5x volume increases during Black Friday, Cyber Monday, and holiday seasons without compromising quality.
📈 One client scaled from 50 to 200 agents in 3 weeks for holiday rush.
Marketplace Seller Support
Manage Amazon, Shopify, eBay, and multi-platform seller inquiries from a single unified team.
📈 Reduced seller escalations by 60% with dedicated marketplace specialists.
Subscription Box Services
Handle recurring billing inquiries, customization requests, and retention campaigns.
📈 Improved subscriber retention by 25% with proactive outreach programs.
Why FYB
Why Choose Us for E-Commerce
Rapid Scaling
Go from 10 to 100+ agents in weeks, not months. Perfect for seasonal demands.
E-commerce Trained Teams
Our agents are pre-trained on Shopify, WooCommerce, Amazon, and major platforms.
Omnichannel Excellence
Seamless support across chat, email, phone, social, and marketplaces.
Revenue-Focused
Our teams convert support interactions into upsell opportunities.
Our Process
How We Get You Started
Discovery
We analyze your current support operations, platforms, and peak patterns.
Team Design
Custom team structure based on your channels, volumes, and specializations.
Platform Integration
Connect with your CRM, helpdesk, and e-commerce platforms.
Training & Launch
Comprehensive training on your products, policies, and brand voice.
Continuous Optimization
Regular QA, feedback loops, and performance improvements.
Team Expertise
Specialized E-Commerce Teams
Our agents aren't just support reps—they're e-commerce specialists with deep domain knowledge and industry-specific training.
Trust & Compliance
Security & Certifications
PCI DSS
Payment card industry data security compliant for handling transactions.
SOC 2 Type II
Audited security controls for data protection.
GDPR Ready
Full compliance with European data protection regulations.
FAQ
Common Questions About E-Commerce Outsourcing
We can scale teams 3-5x within 2-4 weeks with our pre-trained e-commerce agent pool. We recommend starting planning 6-8 weeks before peak season for optimal results.
We support all major platforms including Shopify, WooCommerce, Magento, BigCommerce, Amazon Seller Central, eBay, and custom platforms. Our teams are trained on your specific tech stack.
Our agents follow your return policies while using empathy-first scripts. We handle RMA processing, refund approvals within your guidelines, and work to convert returns into exchanges when appropriate.
Yes, our teams can manage Amazon, eBay, Walmart, Etsy, and other marketplaces from a unified workflow while maintaining marketplace-specific policies and response standards.
Explore More
Other Industries We Serve
Ready to Scale Your E-Commerce Operations?
Get a custom proposal for e-commerce outsourcing solutions tailored to your specific needs.