Healthcare Solutions
HIPAA-compliant healthcare support services with trained medical professionals
HIPAA
Compliant
99.5%
Accuracy
50%
Cost Savings
24/7
Availability
Industry Challenges
We Understand Your Challenges
The healthcare industry faces unique operational challenges. Our specialized teams are trained to handle the specific needs of your sector.
Our Solutions
How We Help Healthcare
Patient Support
Appointment scheduling, patient inquiries, and care coordination.
Medical Billing
Claims processing, coding review, and revenue cycle management.
Provider Services
Healthcare provider coordination and referral management.
Data Processing
Medical records management, data entry, and documentation.
Real Results
Use Cases & Success Stories
See how we've helped healthcare companies achieve measurable results.
Telehealth Support
Patient scheduling, technical support, and post-visit follow-up for telehealth platforms.
📈 Supported 10,000+ daily telehealth appointments with 98% patient satisfaction.
Revenue Cycle Management
End-to-end billing support from charge capture to collections.
📈 Improved clean claim rate from 85% to 97%, reducing denials by 60%.
Care Coordination
Patient outreach, appointment reminders, and chronic care management calls.
📈 Reduced no-show rates by 35% with proactive patient engagement.
Why FYB
Why Choose Us for Healthcare
HIPAA Certified
All agents complete HIPAA training with annual recertification.
Medical Training
Teams trained in medical terminology, ICD-10, and CPT coding.
Empathetic Care
Patient-first communication training for sensitive healthcare interactions.
Always Available
24/7 patient support for urgent inquiries and after-hours coverage.
Our Process
How We Get You Started
Compliance Setup
HIPAA BAA execution and security protocol implementation.
Medical Training
Terminology, workflow, and specialty-specific training programs.
System Access
Secure integration with EHR, practice management, and billing systems.
Quality Protocols
Implement call monitoring, accuracy checks, and compliance audits.
Continuous Compliance
Ongoing HIPAA training, audits, and process improvements.
Team Expertise
Specialized Healthcare Teams
Our agents aren't just support reps—they're healthcare specialists with deep domain knowledge and industry-specific training.
Trust & Compliance
Security & Certifications
HIPAA
Full HIPAA compliance with BAA for all healthcare engagements.
SOC 2 Type II
Security controls audited for healthcare data handling.
HITRUST
Healthcare information trust alliance framework alignment.
FAQ
Common Questions About Healthcare Outsourcing
Yes, we maintain full HIPAA compliance. We execute Business Associate Agreements (BAA) with all healthcare clients, and all agents complete comprehensive HIPAA training with annual recertification.
Our teams are trained on Epic, Cerner, Allscripts, athenahealth, eClinicalWorks, and many other EHR platforms. We can train on your specific system if not already covered.
Yes, we have certified coders (CPC, CCS) who can handle charge entry, coding review, claims submission, denial management, and appeals. We work with Medicare, Medicaid, and commercial payers.
We implement multiple security layers including encrypted VPN connections, role-based access, clean desk policies, no personal devices, physical security controls, and regular security audits.
Explore More
Other Industries We Serve
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