Gaming & Entertainment Solutions
Round-the-clock player support and community management for gaming companies
24/7
Player Support
30+
Languages
< 1hr
VIP Response
3x
Retention Lift
Industry Challenges
We Understand Your Challenges
The gaming & entertainment industry faces unique operational challenges. Our specialized teams are trained to handle the specific needs of your sector.
Our Solutions
How We Help Gaming & Entertainment
Player Support
24/7 technical and billing support across all time zones and languages.
VIP Services
Dedicated account management for high-value players with personalized attention.
Content Moderation
Community safety, chat moderation, and content review at scale.
Sales Development
Player acquisition, reactivation campaigns, and monetization support.
Real Results
Use Cases & Success Stories
See how we've helped gaming & entertainment companies achieve measurable results.
Mobile Game Support
In-app support, billing inquiries, and technical troubleshooting for mobile gaming studios.
📈 Reduced negative app store reviews by 45% with proactive player outreach.
iGaming VIP Management
Dedicated VIP hosts for online casino and sportsbook high-rollers.
📈 Increased VIP player lifetime value by 60% with personalized retention programs.
Esports Community Management
Discord moderation, tournament support, and community engagement.
📈 Managed 500k+ member community with 99.5% toxic content removal rate.
Why FYB
Why Choose Us for Gaming & Entertainment
True 24/7/365
Global team coverage ensures no player ever waits, regardless of time zone.
Gamer DNA
Our agents are passionate gamers who understand player culture and expectations.
Responsible Gaming
Trained in responsible gaming protocols and player protection measures.
Multi-Platform Support
PC, console, mobile, and web—we support players wherever they play.
Our Process
How We Get You Started
Game Immersion
Our team plays your game to understand mechanics, community, and pain points.
Support Design
Create tiered support structure for general, technical, and VIP players.
Tool Integration
Connect with your game backend, CRM, and support platforms.
Community Training
Deep training on game lore, community guidelines, and escalation paths.
24/7 Launch
Phased rollout across time zones for seamless global coverage.
Team Expertise
Specialized Gaming & Entertainment Teams
Our agents aren't just support reps—they're gaming & entertainment specialists with deep domain knowledge and industry-specific training.
Trust & Compliance
Security & Certifications
Responsible Gaming
All agents trained on responsible gaming protocols and player protection.
Age Verification
Strict age verification procedures for regulated gaming markets.
Multi-Jurisdiction
Support for various gaming regulatory requirements worldwide.
FAQ
Common Questions About Gaming & Entertainment Outsourcing
Yes, we offer support in 30+ languages with native speakers. Our most common gaming languages include English, Spanish, Portuguese, German, French, Japanese, Korean, and Mandarin.
VIP players receive dedicated account managers, priority queue placement, direct phone lines, personalized bonuses and offers, and proactive outreach for special events and promotions.
We provide 24/7 chat moderation, user-generated content review, forum moderation, Discord/community management, and escalation handling for severe violations.
Yes, we have extensive experience with online casinos, sportsbooks, poker, and fantasy sports. Our agents are trained on responsible gaming and jurisdiction-specific regulations.
Explore More
Other Industries We Serve
Ready to Scale Your Gaming & Entertainment Operations?
Get a custom proposal for gaming & entertainment outsourcing solutions tailored to your specific needs.